1. Subscription Billing
Subscriptions are billed in advance on a recurring cycle. You can cancel at any time through the billing provider used for your account. Direct Kodo accounts use the Stripe billing portal; Shopify-originating accounts manage billing in Shopify. Cancellations stop future renewals and take effect at the end of the current billing period.
2. 14-Day First-Subscription Guarantee
If Kodo is not right for you, request a refund of your first Kodo subscription charge within 14 calendar days of your first subscription activation. This guarantee is available once per customer. Email us from the address on your account at contact@kodoagent.com. You do not need to give a reason.
For a direct Kodo subscription, an eligible paid charge is refunded to the original payment method. For a Shopify-billed subscription, we issue a credit if the initial app charge is still pending or a refund through Shopify if it has been paid. We cancel the refunded subscription; access ends when the refund or credit is processed. Payment providers determine when a refund or credit appears on your account.
Renewals, later subscriptions, plan changes, and credit packs are outside this guarantee. Except for this guarantee, billing errors, or rights required by law, subscription charges are non-refundable once charged, including for partial billing periods and unused time.
3. Credit Pack Purchases
Credit pack purchases are generally final and non-refundable, except in cases of billing error, duplicate charge, or as otherwise required by law. Direct-account packs are processed through Stripe; Shopify-originating packs are processed and approved through Shopify.
4. Billing Errors
If you believe you were charged in error, contact us within 30 days of the charge date at contact@kodoagent.com. Include your account email, charge date, and transaction details so we can investigate promptly.
5. Chargebacks
Before initiating a chargeback, please contact us so we can attempt to resolve the issue. We may suspend access during unresolved payment disputes.
6. Changes to This Policy
We may revise this policy from time to time. Updated versions will be posted with a revised effective date.
7. Contact
Red Impact LLC (doing business as Kodo)
30 N Gould St Ste R, Sheridan, Wyoming, 82801
Email: contact@kodoagent.com